CONTENTS

• SITE MAINTENANCE SCHEDULE
• LOGIN
• CAC LOGIN
• KNOWLEDGE CENTER
• CONTRACTING CENTER
• VIEW CONTRACTING DOCUMENTS
• RUN REPORTS
• EVENT CENTER
• SIGNUP FOR EVENTS
• POST EVENT REPORTING
• UPLOAD EVENT DATA
• GROUP EVENTS CALL LOG
• TEAM EVALUATION
• APPOINTMENT CENTER
• VIEW APPOINTMENTS
• APPOINTMENT DETAIL
• EXAM WORKSHEET
• MD/DDS REVIEW
• VIEW MD/DDS REVIEW TASKS
• ACCOUNTING CENTER
• MY PROFILE
• UPDATE PROFILE
• CHANGE USER NAME
• CHANGE SECRET QUESTION/ANSWER
• RESET PASSWORD
• UPDATE AVAILABLE HOURS
• LOGOUT

SITE MAINTENANCE SCHEDULE

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Information will be posted on a regular basis below the menu navigation bar, regarding when the provider portal website will be down for maintenance, and when the site will be available again. The message will consist of the following text or similar: "This site will be undergoing scheduled maintenance starting MM/DD/YYYY through MM/DD/YYYY. Please be advised that you might not be able to do any activity on portals during maintenance. Please check back after 30 minutes if you experience any problems in portals."

LOGIN

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CONTRACTING CENTER

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Contracting is a landing page that allows you to access the contracting documents page.

View Contracting Documents

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In this page, you are able to review documents related to your contractual agreement with LHI, such as provider agreement, affirmation statement, or non disclosure agreement.

PROCEDURES:

To use Contracting Documents:

1. From the main menu, select Contracting > View Contracting Documents, or go to the Contracting Documents box on the main page, and click the GO button, then select View Contracting Documents.
2. On the Contracting Documents page, select a record from the grid.
3. Click "View" to view the current contracting document, or "Fill" if the status allows you to complete the document online.

GRID COLUMN FIELDS:

Document Description:
This is the name and/or description of the current document.

Status:
This is the status of the contracting document from LHI perspective. Options are Pending, Received, and None. If the document status is Pending, you can select Fill to complete the document so that it can be submitted and then received by LHI. If the Status is Received, you can select View only since it has already been completed, submitted, and received. If the Status is None, then no document is attached at this time for the particular grid item.

Received Date:
This is the date on which the document was received by LHI.


ACTIONS:

View/Fill (hyperlink action):
This allows you to view the document as it was received by LHI, or fill the document if the status allows you to complete it online. When clicking on View, the file may not be found. If this is the case, please check that the file you are trying to view has been received by LHI. If the Received Status is None, then no document is attached at this time for the particular grid item, and View/Fill action links may be disabled.

Run Reports

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The Generate Report page allows you to run reports specific to your organization.

PROCEDURES:

To generate a report:

1. Go to Contracting Center > Run Report from the main navigation menu.
2. Select a report from the 'Select a Report' drop down menu.
3. The report parameter options will appear, and in some cases, the report will run with predetermined defaults.

Altering report parameters:

1. The various report parameter selections allow you to change the specifics on which the report runs. The following fields can be altered:
1. Arrow drop down (blue) – allows you to pick a single value from a predefined list.
2. Arrow drop down (gray) – allows you to choose one or many values from a predefined list. Put a checkmark in front of any value you would like to include in the report parameters.
3. Date fields – any date field can have the date typed directly into the field. The calendar icon can be clicked to bring up a calendar view. Use the arrows to the right and the left of the top of the calendar to navigate through the calendar. Click on a date to choose that date as a report parameter.
2. To run a report with the selected parameters, click on ‘View Report’ to the right of the parameters.

Modifying and exporting a report:

1. Beneath the parameter information are controls to page through numerous pages of a report or change the size display of the report (percentage drop-down).
2. The 'Select a format' drop down allows a user to choose a new report format. Clicking 'Export' will launch the report in the new chosen format.

EVENT CENTER

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The Event Center allows you to access pages for event signup and uploading event data.

Event Signup/Signup for Events

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The Event Signup page allows providers to express interest in participating in an event. Search criteria allow you to find events that fit your unique schedule requirements. Once an event is listed, you may select the SignUp action. At this point you are placed on a list of interested providers for the selected event. LHI group event coordinators will review this list and make the final selection of participating providers.

PROCEDURES:

To use the Event Signup Search:

1. Enter your search criteria in the fields provided. Less specific data will return a greater number of records. More specific data will return fewer and more refined records.
2. Click Search to find events based on your search.
3. Click View My Events to find all events for which you are signed up.
4. Click Clear to clear all search criteria fields.

To Sign up for an Event:

1. On the main menu, select Event Center > Signup for Events, or go to the Event Center box on the main page and click GO, then click Signup for Events.
2. Enter your search criteria in the fields provided.
3. Select an event from the list in the grid. If My Status is Declined, Removed, or blank, click "Sign Up".

To Remove yourself from an Event:

1. On the main menu, select Event Center > Signup for Events, or go to the Event Center box on the main page and click GO, then click Signup for Events.
2. Enter your search criteria in the fields provided.
3. Select an event from the list in the grid. If the My Status field is Signed Up, click "Remove Me". If the Event Status is set to Recruiting, you may enter notes and remove yourself. If the Event Status is set to Staffed, you will be required to contact your event coordinator to be removed from the event.

SEARCH CRITERIA FIELDS:

Event Status:
Available options are Staffed, Recruiting, and Canceled. Multiple selections are allowed.

Event Type:
This allows you to filter on particular service types, such as Vision, Dental, PDHRA, etc. Multiple selections are allowed.

State:
This is the state where the event will occur.

Event Date From:
This is the starting date range for searching on events that will occur.

Event Date To:
This is the ending date range for searching on events that will occur.


BUTTONS/ACTIONS:

Search (button):
This returns a list of events according to how you define your search criteria. This should be selected whenever the search criteria had been changed.

View My Events (button):
This allows you to list only events for which you have signed up. This will show only your events regardless of search criteria parameters.

Clear (button):
This resets your search criteria to default configuration (show all events).

Export (hyperlink):
This will generate an MS Excel file of events matching the current search criteria. Once this file is generated you will be presented with the option to Open or Save locally on your system.

Sign Up (hyperlink action):
Once a list of events is populated in the grid based on your search criteria, you may select this option if the Provider Status (My Status grid column) is Declined, Removed, or blank. Enter notes and click Sign Up button. This will change the Status to Signed Up and Action link to Remove Me. This must be reviewed and approved by the Event Coordinator.

Remove Me and Call (hyperlink action):
Once a list of events is populated in the grid based on your search criteria, you may select this option if the Provider Status (My Status grid column) is Confirmed/Recruiting, Confirmed/Staffed, Selected, or Signed Up. Enter notes and click Remove. This will change the Status to Removed, and the Action link to Sign Up. You are also required to contact LHI to resolve any scheduling issues.

Remove Me (hyperlink action):
Once a list of events is populated in the grid based on your search criteria, you may select this option if the Provider Status (My Status grid column) is Signed Up and the Event Status is Recruiting. Enter notes and click Remove. This will change the Provider Status to Removed, and the Action link to Sign Up.

Canceled (informational only):
This indicates that the provider or event has been canceled. This requires no action.


EVENT STATUS OPTIONS (GRID COLUMN):

Recruiting:
The event will be posted on the website, and providers are currently able to express interest in signing up for the event.

Staffed:
Providers have been selected for the event. Providers can only request to be removed, and are required to contact the Event Coordinator.


MY STATUS/PROVIDER STATUS (GRID COLUMN)

Confirmed:
The provider has been selected and verified acceptance of participation in the event. Previously called "Accepted". The Action is Remove Me with message to contact the Event Coordinator.

Declined:
The Provider has been selected, but is not able to attend the event. No further action is necessary.

Not Selected:
The provider has not been selected for this event. No further action is necessary.

Selected:
The provider has been selected for the event, but not yet confirmed. No further action is necessary.

Signed Up:
The provider has signed up for the event, but has not been selected. No further action is necessary.

Removed:
The provider has been removed from the event, either directly if the event is still recruiting, or by the event coordinator if the event has already been fully staffed. No further action is necessary.

Post Event Reporting

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In this page, you are able to submit information pertaining to a group event.

PROCEDURES:

To find a specific Group Event:

1. Enter search criteria in the field provided. You can search on a specific Group Event ID, City, or State. You can also search for all events based on a date range by using the “Event Date From” and “Event Date To” fields. Please note - the date used in the search is the start date for the event.
2. Click “Search” to find events based on your search.
3. Click “Detail” icon in the search results next to the Group Event you would like to report information on.

Notes:

• Click “View My Events” to find all events for which you are signed up for. The search will bring back all events within the last two weeks.
• Click “Clear” to clear all search criteria fields.

To enter data on the Post Event Reporting page:

The Post Event Reporting page is divided into four sections. In each section, click the “Edit” link on the right side of the section. You will be presented with a pop-up box to enter information relevant to the event.

PROCEDURES:

1. Click “Edit” at the end of the Equipment Pickup section. The pop-up box will ask you for the Pickup Reference Number and Pickup Date of the equipment shipment. Click “OK” after entering the data.
2. Click “Edit” at the end of the Service Counts section. The pop-up box will ask you for the Completed service quantity. As a reference, it will display the requested quantity, which cannot be edited. Enter the completed quantity and click “Ok”.
3. Click “Edit” at the end of the Team attendance section for the day you would like to enter times on. You will be presented with a list of team members for the event. Enter in the arrival and departure times using standard military time. For the lunch duration field, enter the time in minutes (for example, if lunch took an hour and ten minutes, please enter 70”). When you have finalized the entry for all team members, click “Ok”. Please note, if a person did not show up for an event, call the LHI coordinator for further instructions.
4. Click “Edit” at the end of the Notes section to communicate any general event notes (for instance – information about somebody needing to leave early).
5. When you have finalized the information for the event, click the “Submit” button at the bottom of the page. If there are any errors, you will be given an error explanation in red, right below the “Submit” button. The section that needs attention will also display in red. If you receive errors, please fix the errors and resubmit the information.

Upload Event Data

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In this page, you are able to select a zip file from a removable (flash) drive and upload your event data files to LHI. Step by step instructions are provided on the page.

Group Events Call Log

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In Group Events Call Log, you are able to enter search criteria to find group event call log records, which can relate to customer, event, equipment, or provider issues on group events.

PROCEDURES:

To use the Group Events Call Log Search:

1. Enter your search criteria in the fields provided. Less specific data will return a greater number of records. More specific data will return fewer and more refined records.
2. Click Search to find group events based on your search.
3. Click View My Call Logs to find all call log records according to your search criteria.
4. Click Clear to clear all search criteria fields.

SEARCH CRITERIA FIELDS:

Group Event ID:
Enter a valid Group Event ID to further define your search for call log records.

Event Date From:
This is the starting date range for searching on group events that have occurred. Select a date from the popup control to further define your search.

Event Date To:
This is the ending date range for searching on group events that have occurred. Select a date from the popup control to further define your search.

City:
This is the city where the group event occurred. Enter a city to further define your search.

State:
This is the state where the group event occurred. Select a state to further define your search.


BUTTONS/ACTIONS:

Search (button):
This returns a list of call log records according to how you define your search criteria for group events. This should be selected whenever the search criteria had been changed.

View My Call Logs (button):
This allows you to list only call log records that belong to you. This will show only your call log records regardless of search criteria parameters.

Clear (button):
This resets your search criteria to default configuration (shows all call log records if you click Search).

Add Call Log Entry (button):
This allows you to add a new call log record for a certain group event. Enter a valid Group Event ID, Service Type, Call Type, Call Date, Notes, and Followup Notes. Click Submit.


GRID COLUMN FIELDS:

GE ID:
This is the valid Group Event ID associated with the current call log record.

Service Type:
This is the Service Type related to the call log record, such as Audio, Blood Draws, Dental, Pregnancy Test, Vision, etc.

City:
This is the city where the group event occurred.

State:
This is the state where the group event occurred.

Call Date:
This is the date on which the called was logged about the group event issue.

Call Type:
This is the type of call that is logged about the group event issue, which can involve customer, event, equipment, or provider issues.

Action (hyperlink):
After you perform a search and at least one record is returned in the grid, click Detail to see call log details for any record. This shows data entered for Group Event ID, Service Type, Call Type, Call Date, Notes, and Followup Notes. Make any necessary changes and click Submit to save.


Adding a Group Event Call Log Record:
To create a new call log record, click the Add Call Log Entry button.


GRID COLUMN FIELDS:

GE ID:
This is the valid Group Event ID associated with the current call log record.

Service Type:
This is the Service Type related to the call log record, such as Audio, Blood Draws, Dental, Pregnancy Test, Vision, etc.

Call Type:
This is the type of call that is logged about the group event issue, which can involve customer, event, equipment, or provider issues.

Call Date:
This is the date on which the called was logged about the group event issue.

Notes:
This is a multiline text field that allows you to enter notes about the group events issue.

Followup Notes:
This is a multiline text field that allows you to enter notes about the group events issue after the issue has been reported and processed.

Submit (button):
Click Submit to save a new call log record once you have completed the Add form fields.

Team Evaluation

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In Team Evaluation, you are able to enter search criteria to find team evaluation records associated with certain group events. The survey is displayed only for the following role codes: Lead Admins and Lead Clinicians complete (fill) the Lead Admin Survey, and Admins and Behavior Health Clinicians complete (fill) the Admin Survey.

PROCEDURES:

To use the Team Evaluation Search:

1. Enter your search criteria in the fields provided. Less specific data will return a greater number of records. More specific data will return fewer and more refined records.
2. Click Search to find group events based on your search.
3. Click Clear to clear all search criteria fields.

SEARCH CRITERIA FIELDS:

Group Event ID:
Enter a valid Group Event ID to further define your search for team evaluation records.

Event Date From:
This is the starting date range for searching on group events that have occurred. Select a date from the popup control to further define your search.

Event Date To:
This is the ending date range for searching on group events that have occurred. Select a date from the popup control to further define your search.

City:
This is the city where the group event occurred. Enter a city to further define your search.

State:
This is the state where the group event occurred. Select a state to further define your search.


BUTTONS/ACTIONS:

Search (button):
This returns a list of team evaluation records according to how you define your search criteria for group events. This should be selected whenever the search criteria had been changed.

Clear (button):
This resets your search criteria to default configuration (shows all team evaluation records if you click Search).


GRID COLUMN FIELDS:

GE ID:
This is the valid Group Event ID associated with the current team evaluation record.

Event Type:
This is the type of event related to the team evaluation record, such as PHA or PDHRA.

Address:
This is the street address of the group event location.

Address 2:
This is the second Address line of the group event location if applicable (example, building number or suite number).

City:
This is the city where the group event occurred.

State:
This is the state where the group event occurred.

Start Date:
This is the date on which the group event started.

End Date:
This is the date on which the group event ended. This may be the same as the Start Date.

Action (hyperlink):
After you perform a search and at least one record is returned in the grid, click Fill to complete the Team Evaluation questionnaire. This shows a series of questions relating to quality control for the selected event and improvement of services for future events. When finished, click Submit to save. This will return you to the Team Evaluation Search page and the record will show as Completed (the Fill link is not active).

APPOINTMENT CENTER

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Appointment Center is a landing page that allows you to access pages for appointment signup and appointment detail.

View Appointments

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The Appointment Search and Detail pages allow providers to find all appointments for which the provider is assigned based on login credentials, as well as set appointment information and update details for individuals receiving health care assessments. You can also fill or view Service Documents related to the current order, which can be found on Appointment Detail.

PROCEDURES:

To Set an Appointment:

1. Enter search criteria in any of the fields provided. Less specific data will return a greater number of records. More specific data will return fewer and more refined records.
2. Click the "Search" button.
3. Select a record from the grid and click the "Detail" hyperlink.
4. In Appointment Detail, go to the Appointment grid and click the "Set Date" hyperlink.
5. In the dialog box, enter the Date, Time, and Provider Note, then click the "Set Date" button.

BUTTONS/ACTIONS:

Search (button):
This updates your appointment list. It should be selected whenever the search criteria had been changed.

Clear (button):
This resets your search criteria to default configuration (show all events).

Export (hyperlink):
This will generate an MS Excel file of events matching the current search criteria. Once this file is generated you will presented with the option to Open or Save locally on your system.

Exam Worksheet (button):
This allows you to view and fill exam worksheets for an appointment. After an appointment has occurred, providers can create exam worksheets and document appointment results. To complete exam worksheets, search for a valid order record, highlight the record, and click Exam Worksheet. The provider will be presented with a series of questions until all worksheets have been completed. Progress is indicated by 3 colors: Red indicates Pending, yellow indicates In Progress, and green indicates Complete.

Appointment Detail

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Once you have located the appointment you wish to work with, select "Detail" to navigate to the Appointment Details page. This page allows you to review individual services, set appointments, update appointment date and time, or work with related service documents that are associated with the current order.

APPOINTMENT DETAIL GRID SECTIONS:

Services (grid):
This allows you to list services to be performed on this order, such as assessments, vision exams, auditory exams, dental exams, etc.

Appointments (grid):
This allows you to list appointments related to this order. Actions include Set Date or Change Date depending on Status. Possible Status options include Scheduled, Assigned, or Pending.

Service Documents (grid):
These are documents related to this order, such as questionnaires, x-rays, and external documentation. Actions include View or Fill documents. Service documents can be optional or mandatory depending on the services provided.


BUTTONS/ACTIONS:

Return to Search (button):
This allows you to return to previous search results.

New Appointment (button in Appointments Grid):
This creates a new appointment with a Status of Pending, which is added as a new row to the Appointments grid. You may then click "Set Date" to set the date and time.

View Appointment Documents (button in Appointments Grid):
This displays documents only related to appointments for the selected order.

Set Date (hyperlink action in Appointments Grid):
This allows you to set an appointment date and time if the Appointment Status is Pending. Date and time cannot be set or changed if the Status is Assigned or Scheduled.

View All Documents (button in Service Documents Grid):
This displays all documents related to the selected order.

View (hyperlink action in Service Documents Grid):
This allows you to view service documents related to your selected appointment.

Fill (hyperlink action in Service Documents Grid):
This allows you to fill service documents related to your selected appointment if the document is fillable and can be completed online. Not all documents are fillable.


MEDICAL REVIEW:

This section is only used if Appointment Status is Assigned or Pending for the current order. It allows a provider to add notes and sign off after giving telephonic reviews with an individual.

Result:
For regular orders, the provider can select Order Completed or No Result. Options may vary for other types of orders.

E-Signature:
In order to complete the medical review, the provider must enter his/her name.

Check for Confirm Signature:
This is required for confirmation of the provider signature.

Notes:
This allows the provider to enter relevant notes regarding the individual assessment or telephone conversation. This is optional.

Submit and Review (button):
This updates the current order in MedNet with the information provided. All required fields must be completed.

Exam Worksheet

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Once you have located the appointment you wish to work with, select "Exam Worksheet" to navigate to the Exam Worksheet page. This section is used for providers to view and fill exam worksheets for the current appointment.

Exam Worksheet Fields:
Order id, Employee Name, Main Address, SSN, Gender, Age, and DOB data are all carried over from the Appoinment Search/View Appointments page.


Exam Worksheet Grid Fields/Actions:

This section is used for providers to view and fill exam worksheets for an appointment.

Service Code:
This is the service code associated with the services used in the current appointment. For example, physical exam, vision screen, PHA assessment, or dental x-ray.

Index:
This is the order in which the exam worksheets appear on the grid for the current appointment and also the order in which they are accessed when completing them.

Worksheet Code:
This is the code or ID of the current worksheet to complete, as it appears in MedNet.

Worksheet Description:
This is the description of the current worksheet to complete.

Status:
This field shows progress of exam worksheets for the current appointment. Progress is indicated by 3 colors: Red indicates Pending, yellow indicates In Progress, and green indicates Complete.

Started:
This indicates whether the current exam worksheet for the associated appointment has been started.

Completed:
This indicates whether the current exam worksheet for the associated appointment has been completed.

Action/Fill (hyperlink in the Exam Worksheet grid):
This allows you to fill exam worksheet documents related to your selected appointment. The worksheets available are Demographics and Overall Health. The options for navigating through an exam worksheet are Previous, Next, and Return to List. Certain fields are required and must be completed before moving on with the rest of the exam worksheet. Once an exam worksheet is completed, you are able to move on to the next exam worksheet in the Index without having to return to the list.

MD/DDS REVIEW

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MD/DDS Review is a landing page that allows you to access pages for medical and dental order detail search and review.

View MD/DDS REVIEW TASKS

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The MD/DDS Review Task Search/Order Task Search pages allow medical and dental providers to find all orders for which the provider is assigned based on login credentials, as well as set order detail information and update details for individuals receiving health care assessments and exams. You can also fill or view Service Documents related to the current order, which can be found on Order Review Detail page.

PROCEDURES:

To Search for and review an order:

1. Enter search criteria in any of the fields provided. Less specific data will return a greater number of records. More specific data will return fewer and more refined records.
2. Click the "Search" button.
3. Select a record from the grid and click the "Detail" hyperlink.

BUTTONS/ACTIONS:

Search (button):
This updates your appointment list. It should be selected whenever the search criteria had been changed.

Clear (button):
This resets your search criteria to default configuration (show all events).

Export (hyperlink):
This will generate an MS Excel file of events matching the current search criteria. Once this file is generated you will presented with the option to Open or Save locally on your system.

Order Review Detail

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Once you have located the order you wish to work with, select "Detail" to navigate to the Order Review Details page. This page allows you to review individual services, and view or fill service documents that are associated with the current order.

ORDER REVIEW DETAIL GRID SECTIONS:

Physician Review/DDS Review (first main grid):
This allows you to list details associated with this order, such as order id, group event id, name, social security number, date of birth, age, and gender. The content of this grid will depend on which type of Task Code is associated with the current order.

Services/Documents (grid):
These are services or documents related to this order. Documents include questionnaires, x-rays, and external documentation, etc. for services such as PHA Assessments, screenings, etc. Actions include View or Fill documents. Service documents can be optional or mandatory depending on the services provided.


BUTTONS/ACTIONS:

Review Documents
This allows you to view the first highlighted document in the Services/Documents grid.

View (hyperlink action in Services/Documents Grid):
This allows you to view service documents related to your selected appointment.

Edit (hyperlink action in Services/Documents Grid):
This allows you to fill service documents related to your selected appointment if the document is fillable and can be completed online. Not all documents are fillable.


Task Result:
Depending on Task Code (example: DDS Pano Order Review, DDS Review, Physician Review, and PHA Module sign off), the provider can select an option in order to sign or save a document. Task Result options vary for certain Task Codes. Option for Phyiscian Review can be "Agree - Admin Signs Off", "Agree - Doctor Signed Off" or "Disagree". For DDS Review, options are "Changes Made", "Dental Admin Followup Needed", and "No Changes Made".

Comments:
This allows the provider to enter relevant notes regarding individual assessments or telephone conversations related to the order. This is optional. You must have access in Mednet to add review comments. Otherwise, the Comments field will be read-only.

Sign Document(s) & Go To Next Order (button):
The following prompt appears: "Are you sure you want to sign and save the document? Yes/No". If you click Yes, the record is signed with the provider's digital signature (jpeg image), then saved, and continues to the next order.

Save & Go To Next Order (button):
A Task Result Code option must be selected first for the current order. Comments are optional. Once the Task Result Code is selected, the record can be saved and continues to the next order.

Return to Search (button):
This allows you to reurn to the previous order search page with current search criteria retained.

ACCOUNTING CENTER

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Accounting Center is a landing page that allows you to submit new invoices, view past invoices and review payment history for your services.

MY PROFILE

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My Profile is a landing page that allows you to access profile updates, user information changes, secret question and answer, and password changes.

Update Profile

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In this page, you are able to update your profile data, such as name, phone number, and email address. Click Submit. Other profile settings can be changed by your account manager upon request.

Change User Name

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In this page, you are able to change your user name. Enter a new user name and click Submit.

Change Secret Question / Answer

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In this page, you are able to change your secret question or answer for security purposes. Enter your secret question, secret answer, then verify secret answer. Click Submit.

Reset Password

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In this page, you are able to change or reset your password. Enter your current password, new password, then verify new password. Click Submit.

Update Available Hours

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In this page, you are able to change your available hours. To update your availability, please click the boxes next to the days of the week when you are available to work group events. If you are available the entire day, click the All Day box. If you are only available a portion of the day, please alter the times to the right of the All Day box to reflect the times you are free to work the event. Click Submit.

LOGOUT

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Click on the Logout link in the upper right corner of any page to log out of the provider portal.

By clicking the 'Accept' button below you acknowledge that you have read and understand the above notice.

Accept

Decline